Frequently Asked Questions (FAQ)

1. Do you offer returns or exchanges?

We offer exchanges only in case of manufacturing defects or wrong/damaged items.
We do not offer exchanges for size issues or personal preferences.

We offer returns, in case you are not happy with the product quality, as store credit.
See our Return & Exchange Policy for full details.

2. Do you accept size exchanges?

No, we currently do not offer size exchanges. Please refer to the detailed size chart before placing your order. You can even contact us for assistance before purchasing.

3. What should I do if I receive a damaged or defective item?

Please share clear photos/videos of the damaged product via WhatsApp or email within 24–48 hours of delivery. Please also make sure to share parcel opening video without cuts, while focusing on the defect.
Once approved, we will arrange a reverse pickup and process a replacement

4. What is Store Credit and how does it work?

In eligible cases, we issue store credit as a gift card equal to your order value (excluding shipping).

 It’s valid for 365 days and can be used at checkout on your next order.

5. Where can I check my order details?

You can view your order details by logging into your account on our website. Go to the "My Orders" section to see all your past orders.
Additionally, we send your order confirmation to your registered WhatsApp number and email right after placing the order.

6. Can I change my address after placing the order?

Address changes are possible only if your order has not been shipped yet. Please contact us within 2 hours of placing the order via WhatsApp or email.
Once the order is dispatched, the address cannot be changed.

7. The colour of the product I received looks slightly different. Why?

We photograph all our products in natural lighting to best reflect their true color. However, slight variations can occur due to:

  • Camera settings
  • Lighting differences
  • Screen display differences

Also, our garments are handmade in small artisan batches, so minor variations in shade/print between batches are normal and not considered defects.

8. Where are my tracking details?

Once your order is shipped, we will send tracking details via SMS and email.
Please check your spam/junk folders in case the email doesn't land in your inbox. If still not received, please feel free to whatsapp/email us.

9. Do you offer reverse pickup for returns?

Yes, we do offer reverse pickup for eligible returns within India. Shipping charges in return will be borne by the customer in either case.

In some cases, if reverse pickup is not serviceable in your area, we’ll ask you to courier the item to us. 

(In case of a return, Rs 150 will be deducted from the total amount to cover logistics and restocking. We don’t charge shipping charges in case of defective articles.)

10. Do you ship internationally?

No, currently we ship only within India. However if you wish to place an international order, please whatsapp us with the product you like and we’ll ship it to your address. Please note in case of international orders, shipping will be borne by the customer as per the customs and taxes.

11. Is Cash on Delivery (COD) available?

We accept prepaid orders via UPI, credit/debit cards, net banking, and wallets. 

COD, is also available where the customer needs to pay Rs 180 as additional shipping charges.

12. How do I contact you?

📞 WhatsApp/Calls : 91-9509446278
 📧 Email: papihaa.care@gmail.com
 📷 You can also message us via Instagram DMs for general queries.